Compassion
Excellence in care framework
Warning
Compassionate care is key to a person-centred culture. Compassionate care is based on:
- respect
- empathy
- protecting people’s dignity
What compassion means in practice
Compassion means noticing when someone is struggling and offering help that supports their wellbeing. It is often shown through small, everyday actions and attitudes.
When people receive compassionate care, evidence shows they often:
- feel less anxious
- feel more satisfied with their care
- may recover better
Staff who provide compassionate care often feel more positive and engaged, with higher job satisfaction, reduced stress, and stronger team relationships.