GGC - MSK Index
Admin Booking Process Guide
Local admin staff will book interpreters using the Allocate System.
Clinician Interpreter Requests Guide
All staff should follow the request guide above.
Make sure you have the request box saved as an email signature
Interpreting Services Information
Warning
The Interpreting Services have lots of useful information on their website and SharePoint site.
If a face to face interpreter is not available, the DA Language telephone service should be used.
Follow the instructions on the DA Language poster which includes how to call and all available language codes. Please ensure this information is printed and visible in your department.
Department Pin numbers can be found here
The Interpreting Services website has a useful section for BSL Interpreters.
Admin are able to book face to face BSL interpreters.
If no face to face interpreter is available, please use the NHS GG&C Video Interpreting Service. No log in is required.
Posters with a QR code on to access this is available on the website.
In line with Board Guidance, a Datix should be completed for the scenarios below.
If face to face interpreter is unavailable and the patient requires this to complete the assessment to ensure safe care with quality assurance. E.g. a telephone interpreter is not appropriate for what is required and care is compromised.
An interpreter is booked but does not arrive or is late.
The quality of the interpreter is poor and impacts on patient care. This is for both face to face and telephone interpreters.
Follow the specific Datix guide for interpreting services guide to ensure it reaches the correct service for review.