Patient Feedback, Engagement and Information

CARE Measure will be completed every 2 years service wide.

All resources for CARE measure can be found here

For May 2026 CARE Measure

• Read the guidance document
• Download the reporting tool and fill in the results to get your average score

MSK Physiotherapy Feedback

Please ensure patient feedback posters are displayed in the departments and encourage patients to feedback using the QR code.

Patient Feedback Poster

Patient Feedback Paper Questionnaire

If patients unable to complete QR code themselves a paper copy can be printed and submitted online by admin.

Guidance on sending link from the generic email: Patient Feedback Email Signature and Link

Add a QR code to your physiotools printouts: Patient Feedback Physiotools QR Code Guide

The online form can be found here or patients can be signposted to our NHS GG&C Website

Patients may also wish to complete a Care Opinion

Patient Complaints

For complaints that can't be resolved first line, patients can be signposted to the NHSGGC Complaints website. This can be accessed either via our website at the bottom, or the NHS GG&C website

The Complaints Procedure Leaflet can be useful to have printed to provide to patients in the department.

Patients may be signposted to our website for supported self management and self referral

GGC-MSK Physiotherapy - Documents - Department Posters - All Documents

MSK Business Cards

Patients are provided information about the MSK service throughout their journey

GGC-MSK Physiotherapy - Documents - Patient Information Leaflets - All Documents