Having a supportive conversation with a patient

Learning Disabilities - Meeting the needs of people with Learning Disabilities
NHS GGC

When speaking with the patient

  • If the patient has a carer or support with them, find out how much the patient wants or needs them to be involved.
  • Speak to the patient directly, not the carer.
  • At the start, explain what it is you are going to be talking about.
  • Go at the patient’s own speed and allow extra time for them to process the information.
  • Use simple language and short sentences: only one idea, question or instruction at a time.
  • Make sure that patient is following and that they understand what you are telling them. If they are unsure, try a different way of explaining. Is there a way that their carer could help?
  • Ask if they need you to go over anything again.

When the patient wants to tell you something or to ask questions

  • Always allow the patient time to say what they want to say and don’t try to finish their sentences.
  • You can double check with the patient to make sure that you are clear about what it is they have said or what they have asked.

If you need to examine the patient or carry out any kind of procedure

  • Always explain what you are going to be doing before you start.