Models to support Child Protection Supervision
Applying the Cognitive Continuum to safeguarding supervision (adapted from Hammond, 1996).

- The environment in which Child Protection professionals make decisions can be dynamic and unpredictable. Additionally, the information available can be incomplete and/or assumptive.
- Practitioners and their supervisors cannot either solely rely upon their intuitive judgement or their analytical judgement to inform decision making.
- They may be more likely to oscillate between the two ends at different stages of the decision-making process.
- The decision-making process itself will be influenced by (i) the situation at hand, (ii) the cues and patterns recognised, (iii) the time and resources available, and (iv) the availability and reliability of information.
- Supervisors, with their supervisees, to consider is the mode of thinking commensurate with the nature of the task. For example, if a decision needs to be made about a threshold (of harm to a child) is the supervisee too reliant upon intuitive/quasi-intuitive reasoning and therefore needing to spend more time in the rational/analytical areas?
Kolb Supervisory Cycle Exercise
Focusing on Experience
Here the emphasis is on facilitating an accurate and detailed recall of events since a partial description of the situation will undermine the rest of the cycle. We can be assisted to recall more than we think we know if the right questions are asked.
- How do you see your role in this case?
- How do you think others (professionals and family) see your role?
- What did you expect to happen when you visited?
- What happened?
- What reactions did you notice to what you said/did?
- What surprised or puzzled you?
- What struck you? What were the key moments?
- What words, non-verbal communication, smells, sounds, images struck you?
- What did you notice about yourself/the service user/your co-worker?
- What was hard to observe?
- What went according to plan? What didn’t happen?
- What changes or choices did you make?
- What did you say, notice or do immediately after the event?
These questions can be enhanced by using other methods, such as video or audio recording, observation, live supervision, learning diaries, incident logs or process recordings. Genograms might also be helpful at this point.
Focusing on Reflection
Here the emphasis is on eliciting feelings, partly because they bring out further information, or may reveal our underlying attitudes and assumptions. They may also give clues to other personal factors complicating the worker’s experience. Reflection helps the worker make links between the current situation and his/her prior experiences, skills and knowledge.
- What feelings did you bring into the session?
- What is your gut feeling about this family?
- Describe the range of feelings you had in the session.
- What did the session/your feelings/this family remind you of?
- What previous work, processes, skills, knowledge are relevant here?
- Where have you encountered similar processes?
- What assumptions might you be making? For example assumptions related to race, age, gender, sexuality.
- Does this situation challenge your feelings about acceptable/unacceptable behaviour?
- Where and when did you feel most or least comfortable?
- What feelings were you left with – does this always happen after seeing these kinds of cases?
- What metaphor or analogy would you describe your experiences of working with this situation?
- What was left unfinished?
Other methods to assist reflection include role play, sculpting, art work to draw out feelings and perceptions, further reflection on genograms and eco-maps to draw out context, roles and patterns.
Focusing on Analysis
Here the emphasis is on analysis, probing the meanings that the supervisee and the service user attribute to the situation, consideration of other explanations, the identification of what is known or understood, and the areas for further assessment.
- Taking account of your feelings – what does this tell us about what the service user may be feeling in this situation?
- How do you explain or understand what happened in the session?
- How would the session have been different if: the family had been female/black/disabled, etc.?
- Did power relations shift during the session – if so how and why?
- What went well, or not well, and why?
- How far did this session confirm or challenge your previous understanding or hypothesis?
- What new information emerged?
- What theory, training, research, policy, values might help you make sense of what happened in this session?
- How else might you have managed the session?
- What are the current needs, risks, strengths in this situation?
- What is unknown?
- What conclusions are you drawing from this work so far?
- How do you now define your role in this situation?
- How would the service user define your role?
- What expectations does your agency have of your role?
Other methods to assist analysis include sharing articles, references, case presentations, external speakers, attending training as a team, group supervision and action learning sets.
Focusing on Action Plans
The focus here is on translating the analysis into planning, preparation and action. This includes the identification of outcomes and success criteria as well as consideration of potential complications and contingency plans.
- In light of the reflection and analysis we have done, what is your overall summary of where things are at, and what needs to be done next?
- Can you identify what you are, and what you are not responsible for in managing this case?
- What training, supervisory, co-work and support needs have been raised for you?
- What information needs to be obtained from others before proceeding?
- What are your aims in the next phase of work?
- What is urgent and essential?
- What would be desirable?
- What is negotiable and what is non-negotiable in this situation?
- What would be a successful outcome from your perspective/family/other key agencies?
- What might be your strategy for the next contact with the family and other professionals?
- What are the possible best or worst responses from the family?
- What contingency plans do you need – what is the bottom line?
- Where do you feel more or less confident?
- How can you prepare for the next steps – mental rehearsal, flip chart map, reading, co-worker discussion?
- What can I do that would be helpful at this stage?
- When does feedback and debriefing need to take place?
- Are there any safety issues for you/others?
- What can be done to minimise any dangers?
Other methods may include role play, co-work planning, case planning, contacting other agencies involved.
Discrepancy Matrix (Information adapted from Research in Practice 12 Developing Supervision Program March 2021)
This tool encourages practitioners to reflect on what is known about a case and what is unknown or not yet known- – a vital aspect of working with uncertainty. It supports the practitioner to tease out the information they hold into four types: evidence, ambiguous, assumption, and missing.
Can be used as a standalone activity or in combination with, for example, the Systemic Reflective Space group supervision model) or other critical thinking and analysis tools, such as De Bono’s Six Hats (the white hat), which ask participants to critique the information they hold about a case.
Follow the steps below and record key evidence of reflection and the outcomes of the discussion in the matrix.
Step one: Telling the story
The practitioner briefly outlines the situation.
The supervisor or group then helps organise the information using reflective, curious questions such as:
- How do you know that…?
- What other evidence do you have that this is true?
- How often have you felt like that even though you have no evidence it is true?
- When do you feel that most strongly? Why?
- If you had this piece of information what might it make you do differently
Step Two: Sorting the Information
The information is arranged into four categories:
- What do I know?
Verified facts from reliable sources, including knowledge of legislation, roles, responsibilities, and relevant research. This is the strongest foundation for analysis.
- What is ambiguous?
Information that is unclear, unverified, contradictory, or based on hearsay/hinted at
- This category highlights areas needing clarification or further exploration.
- What I think I know
Practice wisdom, professional judgement, and personal interpretations. This section includes acknowledging values, emotions, biases, or assumptions influencing decision‑making.
- What is missing?
Gaps identified through reflection or questions from others. Missing information should be examined to determine whether it may affect risk, assessment, or decision‑making—and whether it requires follow‑up.
Step Three: Reflections
After organising the information in the matrix, the practitioner reflects on the learning and next steps. The supervisor or group supports this by asking:
- What has changed about what you know?
– Exploring how the reflection has clarified, strengthened, or reshaped understanding.
- What do you still need to know?
– Identifying remaining gaps, uncertainties, or areas requiring further enquiry.
- What does this mean for the child, parent/carer, or family?
– Considering the impact of new insights on safety, wellbeing, risk, resilience, and lived experience.
- What do you want to do next?
– Agreeing clear, proportionate actions to take forward, supported by supervision.


Integrative approach to group supervision
Six Thinking Hats Model
The Six Thinking Hats model (de Bono, 2008) can be applied to group supervision. The technique is a metaphorical way to view a workplace or client-based problem or a around six different viewpoints following a certain colour scheme and using the theme of thinking hats.
The process of the Six Thinking Hats was developed to escape adversarial thinking, avoid confusion, generate focus and synergy, and to achieve powerful results (de Bono, 1999). The concept is typically used in business settings; however, applying the same concept in group supervision can help facilitate and balance diverse viewpoints and polarities. The respective hats in the Six Thinking Hats technique are described by de Bono in the following manner:
- The White Hat represents pure knowledge gathering, data collection, and historical account. It asks, “What do we know?” It addresses cognition. The process involves exploring facts rather than personal opinions. “First class” facts consist of ones that are checked and proven, while “second class” facts include information believed to be true. Information that is missing is also included here. The white hat covers facts, figures, information needs, and gaps. (Similar to Discrepancy Matrix).
- The Red Hat represents feelings and hunches. This hat legitimises emotions and explores fears, likes, dislikes, loves, and hates. This hat legitimises emotions and feeling by focusing on “This is how I feel.” It addresses affect by focusing on hunches, intuition, and signal. The red hat is the opposite of neutral, objective information (White Hat). Here there is no need to give reasons or justification for the subjective feelings.
- The Black Hat focuses on critical judgments, a risk analysis. It identifies cautions, dangers and potential problems. It is the logical and addresses possible negative effects and what may potentially happen. It can be used to determine weakness in an idea. It also addresses why it does not fit – facts, experience, policy, system and ethics. It asks, “What may be hazardous?” The Black Hat Thinker is a gatekeeper, not a dream breaker.