Skip to main content
  1. Right Decisions
  2. Back
  3. Primary care chronic pain toolkit
  4. Toolkit
Warning

Background

Pain is a leading cause of disability

Chronic pain is pain that persists for more than 3 months, or beyond normal injury healing time. It is a major clinical and public health challenge. Prevalence figures vary, with estimates in 2016 ranging from 35.0 to 51.3% in the UK, increasing with age (18–25 years: 14.3%; 25–64 years: 30–50%; over 75 years: 62% - age groups did not overlap precisely across the studies). The prevalence of moderate to severely disabling chronic pain is up to 14.3%.

A more recent systematic review of chronic pain in Europe found a point prevalence ranging from 12% to 48%. Factors associated with higher risk included female sex, older age, lower education and unemployment.

In Scotland, in 2022, overall prevalence was 38%, with more than 15% of people reporting significant limitations in work or life due to chronic pain. A higher proportion of women compared with men (43% vs 33%) are affected. Prevalence increases with age (25–34 years: 23%; 65–74 years: 51%) and with deprivation (least deprived: 29%, most deprived: 50%). Chronic pain is projected to increase in the coming years, with a greater rate of increase in more deprived areas.

Traditional approaches to managing pain

The traditional biomedical approach to pain, which largely focuses on symptoms, has resulted in incomplete care and, in some cases, harmful prescribing practices. Many patients are simultaneously over-medicated and under-informed about their condition, with a lack of appropriate support. This can lead to harmful drug related side effects, multiple pain flares, distress, and increasing disability.

GPs are working in time-pressured environments and are often under enormous pressure from patients to prescribe medication to fix their symptoms. As has often been said, “it takes 20 seconds to prescribe, but 20 minutes to explain.”

Modern science shows that a paradigm shift is needed in how pain is understood and managed. Both NICE and SIGN chronic pain guidelines along with the Scottish Government Quality prescribing guide for chronic pain guide emphasise rehabilitation and the importance of limiting ineffective or potentially harmful prescribing. However, while guidelines are widely supported, they can be difficult to deliver in frontline healthcare. Effective delivery requires time, training and a multidisciplinary approach to provide holistic, person-centred care.

A toolkit for chronic pain in primary care

There is currently no nationally agreed model for chronic pain management in primary care, with high variation in approaches between clinicians. This variation can lead to patient harm through unsafe prescribing and lack of appropriate support. The Centre for Sustainable Delivery (CfSD) has evidence from multiple test-of-change projects across Scotland, which highlight the value of multidisciplinary team (MDT) working in primary care and the importance of delivering a consistent message that chronic pain is a long‑term condition.

Since 2019, the new General Medical Services contract has seen variable delivery of Pharmacists, Mental Health Liaison Nurses, Physiotherapists, Occupational Therapists and Link Workers across Scottish GP practices.

Developing an established toolkit to support the role of the multidisciplinary team in chronic pain management can help deliver patient centred, safe and effective care. Evidence from occupational therapy use across 8 GP practices in Lanarkshire demonstrated improved patient outcomes for 58% of patients, alongside a 22% median reduction in GP appointment at 6 months. Evidence from pharmacy-led prescribing reviews in Church Street Practice, Coatbridge, demonstrated a 60% reduction in opioid prescribing.

 

Recommendations

The Primary Care Chronic Pain Toolkit is designed to be flexible to reflect the diversity of General Practice across Scotland. There are over 900 different GP practices in Scotland, many of which operate in different ways and have varying access to skilled practitioners.

The toolkit was initially developed for Lanarkshire-based GP practices, but has been expanded to reflect the variety of options available across GP practices in Scotland.

For more information on how to have consultations please see the How to have chronic pain consultations section of the Toolkit. This includes the Chronic Pain Consultation Model and the Consultation conversations section of the Scottish Government Quality Prescribing Guide for Chronic Pain.

Please note that this Toolkit is for chronic non-malignant pain

The recommendations are detailed under the blue headings below. They can also be viewed in the pathway diagram. Please click the image below to access.

 

 

First GP (or ANP) consultation

  • Consider differentials (red flags and active mental health). Double check that red flags are excluded and investigated
  • Validate pain and offer support
  • Give information – explaining condition, limits of medications (for most patients they are ineffective, and for those that do benefit a 30% reduction in pain or a 30% improvement in function is considered effective)
  • Consider Physio/OT support if difficulty or disruption with daily activities, roles, responsibilities
  • Consider More Harm Than Good patient information leaflets

See Primary Care Consultation Model for more information.

 

Link / inclusion worker (optional)

  • Social factors driving stress and pain
  • Financial difficulties
  • Social isolation

Consider referral to other members of the MDT and 3rd sector support. This will vary depending on Health Board.

 

Physio / OT (as locally available)

  • Identify functional deficits and goals
  • Rehab approach; education, coping strategies, aids and adaptions, self-management support (e.g. Vocational Rehab)
  • Refer to GP (or ANP) if patient is not progressing, increasing distress, new health issues identified

Consider referral to other members of the MDT and 3rd sector support. This will vary depending on Health Board.

 

Pharmacist

  • Analgesic polypharmacy including high dose opioids or gabapentinoids
  • Medicines management
  • Education
  • Self-management support
  • Refer to GP (or ANP) if patient is not progressing, increasing distress, new health issues identified

Consider referral to other members of the MDT and 3rd sector support. This will vary depending on Health Board.

 

Mental Health Liaison Nurse (optional)

  • Active mental health issues
  • Accepts impact on chronic pain
  • Open to mental health input as part of pain management

Consider referral to other members of the MDT and 3rd sector support. This will vary depending on Health Board.

 

GP (or ANP)

  • Investigating pathology
  • Pre contemplative about pain being a long-term condition – 'wanting a fix’
  • Multiple ongoing issues
  • High distress
  • Consider referral to OT/pharmacist when stable as per inclusion/ exclusion criteria

Consider referral to other members of the MDT and 3rd sector support. This will vary depending on Health Board.

 

Consider practice MDT discussion

  • No improvement despite multiple reviews
  • Not open to rehabilitation working
  • Ongoing distress with pain
  • Harmful polypharmacy
  • Suspected drug seeking behaviour

See Learning from Scottish GP practices: Moving from 'painkillers' to pain management for more information.

 

Consider Pain Team advice

  • Ongoing debilitating pain
  • No improvement despite multiple reviews
  • Not awaiting other hospital interventions
  • Patient not wanting onward referral
  • Unable to attend clinics due to advanced frailty

 

Referral to Pain Team

  • Ongoing debilitating pain
  • Open to rehabilitation working
  • No improvement despite multiple reviews
  • Not awaiting other hospital interventions

 

References and further resources

Overarching references

The Scottish Health Survey 2022: summary report

Core Standards for pain management services in the UK

Enhanced primary care MDT approach sway

Public Health Scotland – National therapeutic indicators data visualisation

British Pain Society core standards 2021

CfSD Scottish deprescribing GP practice report sway

Alliance Scotland – My path my life my right to live well

SIGN 173 Management of chronic pain – Part one

Scottish Government quality prescribing guide for chronic pain: Guide for improvement 

 

Websites for patients

NHS Inform chronic pain

Pain Concern navigator tool

Live Well with Pain health check tool

Start Back screening tool

Live Well with Pain

Pain Association Scotland

Versus Arthritis

Pain Concern

 

Helplines for patients

VS Arthritis 0800 5200 520

Pain Concern 0300 123 0789

 

Leaflets on limits of opioids

Not just painkillers leaflet

 

Clinician resources/CPD

Primary care consultation model

Consultation tips

Free Red Whale webinar

Free NES Webinar on challenging consultations and recorded consultation of patient with fibromyalgia with drug seeking behaviour

S-LANSS or DN4 Questionnaire to Identify Neuropathic Pain

Brief Pain Inventory can help with assessment

Practice specific prescribing data

GP Practice deprescribing case studies

Opioid deprescribing tool (10% or slower advised)

SIGN guidelines

NICE guidelines

 

Other resources

Original CfSD primary care chronic pain management MDT sway (original basis for the CfSD primary care chronic pain (non cancer) pathway)

More Harm than Good patient information leaflets:

Live Well with Pain – Ask Yourself leaflet

RCP Improving Care – The Diagnosis of Fibromyalgia Syndrome

PDF version of toolkit

Click on the image below to open a pdf version of this toolkit.

Feedback

All feedback on this toolkit is welcome and should be sent to gjnh.cfsdpmo@gjnh.scot.nhs.uk 

Editorial Information

Last reviewed: 01/06/2026

Next review date: 01/06/2029

Author(s): Centre for Sustainable Delivery.