Working with public libraries to engage people in Realistic Medicine

Public libraries are providers of private, supported access to Near Me for people who lack devices, connectivity, confidence or privacy at home.

Many patients and carers struggle with:

• limited or no access at home to desktop and mobile devices or to reliable wifi connection
• accessing online health information
• using NHS apps and digital tools
• completing online forms
• navigating trusted websites

Public library staff can help with:

• basic digital skills
• device troubleshooting
• access to Wi‑Fi, computers, and printing
• guided support to find reliable information

This directly supports Realistic Medicine’s commitment to:

• Empowering people through supported access to quality assured health information to participate as partners in decisions about their care and wellbeing.
• Facilitating digital inclusion and addressing key causes of inequalities and enabling people to participate fully in their care.

Public libraries offer:

• Reading Well collections
• mood‑boosting books
• NearMe access
• group activities that reduce isolation
• quiet spaces for reflection

There is strong evidence (see source below) that reading for pleasure is linked to improved mental wellbeing, reduced stress and increased empathy. All factors that help people manage long‑term conditions and make decisions that align with their values.

Public libraries are open and accessible to everyone, with a specific focus on reaching people and communities who experience barriers in accessing health services. 

Their trusted, neutral spaces align with the aims of Realistic Medicine by creating the conditions where people can explore their options, build understanding, and take an active role in decisions about their care.

Public libraries are:

• open, welcoming, and stigma‑free environments
• free to access, with no appointment needed
• places where people feel comfortable asking questions and exploring information at their own pace

This neutrality makes libraries ideal partners for supporting people to understand their options and make informed decisions about their care.

Library staff are trained in signposting only.

Library staff can help people access information, but they will always signpost back to healthcare professionals for anything clinical.

Public library staff focus on:

• helping people find reliable, high‑quality health information not providing clinical advice
• guiding users to trusted sources and services
• supporting understanding of health topics and options
• encouraging informed conversations with healthcare professionals

This clarity helps everyone.

It supports people to get the right kind of help from the right professionals, and it enables public library staff to maintain a safe, trusted and neutral environment, while honouring the clinical expertise that only healthcare professionals can provide.